You don't really buy these units, you rent them.
2 time owner
10/4/2017
This is NOT a sweepstakes entry - I actually spent money buying 2 of them and lived with them - one after another and had the same exact problem.
Both units had a complete failure of the sealed system. 2 for 2. How lucky am I.
Instead of repairing the first unit Kitchen Aid offered me a discount on a new unit. They felt a repair of this magnitude was extreme, and I felt the offer price for a new unit was reasonable, as I had the prior unit a few years and it was outside of the full warranty period.
The second unit had another complete failure of the sealed system after about 2 years, still under full warranty, but this time they wanted to replace all the parts by a local service provider.
Quality isn't what it was in the past. At this price point one would expect a reliable product. I see no value in paying more and getting less, just to have a brand name.
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
18'' automatic ice maker
joe
8/31/2017
I bought this ice maker a month ago and so happy that I did
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
great ice maker
joe
8/31/2017
I'M happy I bought this ice maker
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Better Than Ever
Jerry
8/4/2017
Ice ice ice.... fresh and abundant.... much more than my older version which died after 15 years..
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Nice machine but something's missing
Rbenne17
8/1/2017
This new ice machine replaced my KitchenAid I've had for 9 years. The old one didn't have a water filter. This one has an "Ice2" filter that twists into the front control panel. Logically, you'd think if a filter is required for the machine to work properly, KitchenAid would have installed it at the factory during assembly. Think again. For the price we paid, KitchenAid should have sold a complete product that worked straight out of the box. That was not the case. I was not happy getting a new machine and then discovering all the parts to make it function properly are not included. You have been warned.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Disappointed
Razz
7/27/2017
Purchased a new Kitchen Aid under the counter icemaker model KUID308ESS in Jan. of 2016, now in July of 2017 it has stopped working. After spending several frustrating minutes on the phone with a Whirlpool / Kitchen Aid customer service representative trying to convince her that I had warranty coverage for 3 years verses the 1 year she was telling me (thank goodness I still had the paperwork on the machine), they arranged for a repairman. The repairman came a few days later and is telling me the condenser coil had a leak and needed to be replaced. I'm pretty much a hands-on guy with mechanical knowledge and this type of leak don't just occur in a year's time span. My guess, it's a known factory defect or design problem. Nonetheless, I'm out an icemaker for several weeks during the peak of the summer when ice is needed for drinks, adult beverages, etc. I'm not happy about this and wouldn't recommend this purchase to anyone, especially the way I was treated on the phone with their customer service.
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Easy Install
Stan the Man
7/19/2017
I love the clear ice technology and the easiness of installation.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
So far so good
Dirk
7/18/2017
Original: KUIC18NNZS
Replacement: KUID308ESS
This unit replaces a defective kitchenaid ice maker. The first one would zap the pump, thermistor, etc every couple months. I believe it was just a circuit board problem, AC regulator. Fixed 3 times under warranty in 3 months.
Luckily still under 3 year warranty and Kitchenaid replaced it with this one that so far has worked awesome. The ice is incredible. I hooked it up to my RO system so it is perfectly clear, and cubed ice.
Kitchenaid would tell me it's a 1 year warranty. Be sure to keep warranty/instructions book and let them know. Maybe good idea for extended warranty.
New model has slick stainless handle. Fast, quiet ice making. Love the ice, hope it works for the long haul.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Great ice maket
Edward Adler
7/17/2017
Works well
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
VERY RELIABLE
HCCA
7/12/2017
OURS BROKE DOWN
THIS IS A GREAT REPLACEMENT
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Ice ice baby
Gatorjay
6/27/2017
Excellent ice maker...cool lights on interior and love the stainless look...def makes good ice
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
great choice
martha
6/21/2017
we purchased this as a replacement for an icemaker in our small office. It is great-produces plenty of ice and we LOVE the lighted bin feature. Quiet operation and it works great--good choice!!
Yes, I recommend this product
Design
Easeofuse
Features
Performance
Quality
Soundlevels
Best on the market
Landman
6/16/2017
Love the ice maker and the "country club" ice.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Ice machine
BB
6/4/2017
This is a replacement for an old Kitchenaid ice maker. Nice new features, filtration etc... it makes wonderful small "cubes". I love it. This ice makes all beverages better.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Great ice maker
Deckpage
5/19/2017
It makes a ton of ice!!!
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Dependable
?
5/3/2017
Replacing older version. Good quality and performance
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Excellent addition to our kitchen- Always have fresh ice!!
John
5/2/2017
We purchased our home with a kitchen aid ice maker. After 10 years of extensive use, it needed to be replaced and we went a few months without it and really missed having the fresh ice at all times. Great purchase!!
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Awesome
David c
4/21/2017
Best purchase for my new tiki bar. Has a home right next to the margarita machine.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Love the features.
Elejon
3/26/2017
Had to have the unit replaced as ir did not work. Replacement took 3 months.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
GREAT ICEMAKER
PAPA
2/27/2017
I AM REPLACING MY ICEMAKER THAT WE BOUGHT IN 2006 .IT WAS A KITCHENAID .THE NEW ONE IS THE SAME AS THE OLD ONE IN LOOKS BUT MORE FEATURES LIKE DOOR ALARM AND BUILT IN WATER FILTER.I NOT ONLY RECOMMEND KITCHENAID BUT REPURCHASED ANOTHER ONE.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Why did you do away with the panel ready version??
Linda
2/27/2017
Very, very disappointed that the 18" icemaker is not available panel ready. We had a beautiful panel on our icemachine that I wanted to re-use but could not and the stainless is really ugly in comparison. The handle is way too big and protrudes too far out - looks like a paper towel holder in the middle of the kitchen. I will say, however, that it makes great ice and that was the reason we did not change brands.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Enjoy the ice maker
None
1/15/2017
Works for just the two of us & for company and parties
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
no more kitchen aid
dkiker
1/10/2017
bought the ice maker in may 2015:
6 months had to be repaired, 11 mounts had to be repaired,
16 mounts had to be repaired, the unit is not working now.
any more questions. will never own another kitchen aid....
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Ice for the ice lovers!
Dick
1/7/2017
The tiny ice cubes are delicious. They make every drink special. I love the scoop holder and scoop...so handy! We never run out of ice now. Every kitchen should have one. It runs quite and there is always an ample supply.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Nice product
gritsshooter
1/7/2017
Bought this to replace previous Ice Maker.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Excellent Product
Greg
1/6/2017
So far I love this ice machine! The ice is clear and the output is exceptional!
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Always Ice
Psam
1/6/2017
We have had free-standing icemakers for 33 years and wouldn't be without one. We have had other makes, but I love this one the most. My only wish is that any of them could possibly be made easier to clean. We do a lot of entertaining with groups of 25 or more and we have found the icemaker an invaluable asset.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Excellent machine
Brian
12/16/2016
This replaced an existing Kitcheaid ice maker that lasted 24 years. Exceptional machine.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
GREAT ICE MAKER
John
12/6/2016
This is my second KitchenAid ice maker. Top quality and makes great ice!
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Beautiful Appliance
Nancy
11/29/2016
I was not told when I purchased the ice machine that it required a $500 pump so it turned out to cost more than I had planned. It is a little noisier than my old machine. Regardless, it works great, has an inside light that I love.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Best crystal clear ice in the World!
Tom
11/1/2016
This is the third ice maker that we have had in the past 40 years. This one is a KitchenAid model very similar to our last one that lasted over 10 years. Unit is easy to operate and clean. Wed are very pleased with the unit and would highly recommend it to anyone, even our closest friends.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Great ice
Larry
10/14/2016
Really enjoying our new ice maker. My wife likes to eat ice and this ice is soft but last in a drink.
We had one that was 14years old. Finally got costing too much to keep it going. I'm happy with my investment. I really like the 3 year warranty.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Great little ice maker!
Family of 5
10/8/2016
This ice maker was purchased to replace a similar one that was over 10 years old. I loved the original one, and love this one even more! The built in filter is great and I love the Max Ice function for larger get togethers. We've had it for about a month, and couldn't be happier.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
ease of operation and built in water filter system
jg
10/7/2016
replaced an older model and am so happy with performance, quietness, and speed
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Very nice
Lele
9/30/2016
I have had it over a month. Produces a lot of ice does not make noise and very pretty in my kitchen
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Excellent Product
Farmer Gal
9/23/2016
I've had my ice maker for several months now and am very pleased with the performance. It has been exceptional at keeping our family supplied with ice every day. I would most definitely recommend this machine.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Best Icemaker Ever!
Mosind
9/18/2016
We purchased our first KitchenAid icemaker 8 years ago for a new home after studying many other brands. I have to say it has been very very reliable. This year it lost it's refrigeration capabilities so we purchased a new icemaker (same model) with new improvements such as led lighting inside the icemaker, water filter, etc. We have kept the old unit to repair and will keep it for additional use. When it came time to replace the icemaker, there was no doubt in my mind but to purchase another KitchenAid icemaker. Very pleased.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Great machine!!
OkatieEd
9/16/2016
Quiet you can't hear it running-and it produces a ton of ice very important in The Warm South!!!
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
The right type of cube
Bobby N AtL
9/10/2016
After looking at several different ice makers, looking for the right type of ice, I found this KitchenAid. The cubes are thin squares, that are not super hard, not so soft they melt instantly, but just the right type. The maker works great and produces ice constantly. Melting the old ice and bringing in new. It's fairly quiet and looks very professional.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Great home ice maker
Mike
8/21/2016
Replaced my old KitchenAid ice maker with this one. It makes a huge amount of ice all a perfect size.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
OK but previous models were better
John S
8/21/2016
This icemaker is a replacement for another Kitchenaid that finally wore out after 10 years or so. The design is not as attractive, it takes longer to make ice and it fills up much less of the bin. I still have two others of the older models in other residences both of which I prefer to the new one. While this new one is OK, if I had the choice to do over I would have paid the high price to get the older one repaired.
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Very Handy
Ann
8/16/2016
If a friend were looking for a convenient, small ice maker, I would recommend this one. I would note that they must consider they do not last for years on end. I have had four in 22 years, and the cost continues to rise. The first I purchased was about $900; now they are about $2000.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Ice maker
Karen
7/19/2016
Agree at ice maker. This is my second purchase of this product. My previous ice maker was over 10 years old. Great investment
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Great Appliance
Tsunami Tommy
7/2/2016
The new 18" Automatic Ice Maker, model: KUID308ESS, replaced a 11 year old KitchenAid 18" ice machine that gave us great service, year after year for more than a decade.
This new machine, thanks to KitchenAid's constantly improving technology, is a wonderful addition to any home needing this appliance.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Worked about two weeks
The no ice man
6/27/2016
Within two weeks from installation water valve in the unit failed and we have no ice while waiting on repair.Fortunately we have a good dealer who is fixing our ice maker but we are very disappointed in the unit
No, I do not recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Works exactly as advertised, but quieter!
Ebc
6/24/2016
Love it so far. Have had great success with all my kitchenaid products.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Quiet
Jackson
6/24/2016
Excellent ice maker. Much quieter then I expected. Great ice producer.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Works great!
Todd
6/20/2016
Easy to hook up....less than 24 hours...full bin of ice.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Pros and Cons, but overall a good ice machine
Mark
6/8/2016
Pros:
Easy Installation
Good Ice machine, love the clear wet ice.
This machine is much quieter than the old ice maker
Cons:
>Arrived with no water filter in the filter holder, special trip out to go purchase one.
>The power switch is easily turned off by your knuckle when you return the ice scoop to it's storage bay.
>Did not like the cardboard rear cover, may be cheaper than plastic?
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
Simple filter replacement
Sarah, home and garden
5/22/2016
We bought this ice machine two weeks ago. It makes clear ice and lots of it! The little dice-shaped cubes are just what we wanted. We have the refrigerator which makes the crescents, but like the cubes so much better.
Yes, I recommend this product
Design
Easeofuse
Features
Innovation
Performance
Quality
Soundlevels
